2006 marks the 57th anniversary
of Frosty’s under the ownership of the Stoiber family. Louise and Romer
Stoiber started the business in 1949. Their son George returned to
Put-in-Bay after 10 years in the Navy to assist his ailing mother with the
family business in 1970. In 1973 he married June and together they ran the
business with a couple employees for several years. 
In the late 1970’s Put-in-Bay saw a resurgence in the tourist trade. It takes about 40 people to operate Frosty’s today. Since the early 1980’s June and George have accumulated several other island businesses, including The Carriage House, The Lone Willow and The Crescent Tavern.
Frosty’s: Frosty’s is open
for weekends in early April and then is open seven days a week from about
May 1 until sometime in September each year. The restaurant and bar remain
open weekends in October and closes after Halloween Weekend.
The
Crescent Tavern: The Crescent opens Victoria Day Weekend and is open
daily through the third week of September. Click here to visit the Crescent Tavern website where
you will find a separate Employment Application.
The Carriage
House & Lone Willow: The Carriage House opens in late April and
closes Halloween Weekend. The Lone Willow opens in mid-May and closes in
September.
Holidays
Throughout the season the
holidays are very busy. Put-in-Bay celebrates not only nationally observed
holidays, but several other holidays that are native to the island. It is
important that all our employees be available for all the seasonal
holidays.
Victoria Day: May 19-21. Victoria Day is a
Canadian holiday equivalent to our Memorial Day. Since Put-in-Bay is only
14 miles from the Canadian border, this holiday weekend can be quiet busy.
Since this is the first holiday of the season and usually falls in
mid-May, we use this weekend for training new employees. All new employees
must work at least an eight hour shift during this weekend, unless your
manager requires you to work more.
Memorial Day Weekend: May
26-29. Memorial Day Weekend is possibly the busiest weekend of the
season. All employees are expected to work Saturday through Monday, unless
you attend a university that schedules classes on Memorial Day Monday. An
employee unable to work all or part of this weekend must have the
permission of his or her manager before being hired.
Mills Race:
June 9-10. The Mills Race is a large sailing competition from Toledo
to Put-in-Bay and generally takes place on the first weekend in June.
Sailors leave Toledo Friday night and arrive at the island early Saturday,
then sail out on Sunday morning. The Crescent caters a large party for the
sailors on Saturday afternoon. This is not a mandatory weekend, but all
employees are encouraged to work this weekend.
Independence Day:
July 4. July 4 falls on a Monday in 2005 and the prior week and the
following week may be one of the busiest periods of the summer. This is a
mandatory time period for all employees.
Labor Day Weekend:
September 1-4. Labor Day weekend is one of the busiest of the fall
weekends. All employees are required to work this
weekend.
Historical Weekend: September 9-10. Historical
Weekend marks the observance of Perry’s Victory in the Battle of Lake
Erie. The Naval battle took place just off the island’s western shore and
there is a 352-foot National Monument to Perry located on the island.
During this weekend more than 1,200 Boy Scouts camp on the monument lawn
and another 120 people participate in an 1812 military encampment there.
This is a huge weekend for families and all employees are needed to
work.
New Year’s Eve at The Bay: September 15-17. New Year’s
Eve marks the island Chamber of Commerce’s biggest fund raising effort of
the season with games of chance on the downtown’s main street. Sometimes
billed as the season’s “last hurrah,” New Year’s is very busy and all
employees are required to work this weekend.
Halloween Weekend:
October 27-29. Halloween has become an increasingly busier and busier
weekend over the years. Employees are not required to work this weekend,
but you might ask your manager if he or she could use some extra
help.
1. A job with fair wages, full
work weeks and usually a chance for weekly overtime. Overtime is often
available for those employees who demonstrate a willingness to work and at
least some leadership skills. Employees seeking overtime should see their
manager.
2. A clean and safe place to work for the summer.
3. A management team that will work
right beside you when you need help. Your manager will not ask you to do
anything he or she has not done or is not willing to do him or herself.
Throughout the season you will work with managers who make pizza, wait
tables and haul trash.
4. A family owned company that has a solid
financial foundation and an excellent reputation on the island for good
business practices and community involvement. June and George have been in
business on the island for more than 35 years and plan to be here many
more.
5. A weekly paycheck and the assurance that any errors will
be corrected immediately.
6. A work place managed by individuals
who will provide assistance whenever needed, including personal or health
problems. We want to see you succeed inside and outside the work
place.
Your Attitude:
Put-in-Bay is a resort island and that means the bulk of our customers are
tourists. Some of them are boaters who come to the island nearly every
weekend, but most of them are what we call “day trippers,” people coming
with friends or family -- perhaps for the first time -- just for the
day.
You can expect the bulk of our customers to ask a lot of
questions about the island. You will hear many of the questions again and
again. There is a National Park and National Monument here. We expect you
to answer their questions courteously and urge you to familiarize yourself
with the island
and its attractions.
We expect all our employees to be
friendly and nice to all of our customers. Rudeness and foul language will
not be tolerated whether directed at a customer or a co-worker. Both are
grounds for termination.
The customer’s satisfaction is not only
your responsibility, it is your job. The money they spend pays your wages.
Think about it.
Make sure that you also read the following section
on Honesty.
Honesty and “The Give-Away” Program
Being honest may be an old
fashioned idea, but the concept is pretty simple: don’t take, giveaway or
trade something that doesn’t belong to you. That includes money, food,
liquor, merchandise and time.
We always expect you to tell us the
truth. The truth, as they say, will never get you in as much trouble as a
lie. We take honesty and telling the truth very seriously.
Think
we’re blowing smoke? We’ve got a list of former employees who were fired
for stealing money, giving away drinks, keeping the money for merchandise
or padding their time card. Some of them were even prosecuted.
The
money and products dishonest employees barter with and steal does not
belong to them. It only stands to reason that if you expect us to be fair
with you, pay a decent wage and provide a clean safe work environment, you
are expected to be honest in your handling of the money and merchandise
that produces the money that pays the bills -- including your
wages.
Unfortunately, in recent years we have discovered that some
of our employees have stolen from each other. Our dormitory is not
equipped to safe guard money and other valuables. We encourage employees
to have their checks direct deposited to their bank accounts and use an
ATM card to withdraw cash when needed. Tipped employees who are paid
mainly in cash are encouraged to set up a system with their manager to
drop their money in one of our secured safes until they can get to the
bank.
Clothing, CDs and small electronics are also targets of theft
and employees should not treat lightly leaving their clothes unattended
while doing laundry or leaving their dorm room door open while they run a
five minute errand. Sadly, it is sometimes the person you thought you’d
made friends with that made off with the goods.
Your work schedule will be posted
weekly at your place of employment. The shift you work may change from
week to week. We expect you to be flexible. We try to make scheduling fair
for everyone.
Employees wanting to change their schedules after the
weekly schedule has been posted is a reoccurring problem. If you have a
request for a day off or the need to work a certain shift, submit it in
writing to your manager the week before you need it off. Don’t expect you
will have the same day off each week. And don’t expect you get a
particular day off or shift assignment because you asked.
We expect
you to be at work on time and ready to work when your shift begins. When
you’re late, you’ve inconvenienced a co-worker who must cover your
tardiness. We expect your job, which is a
responsibility, to be your priority during your summer here.
We
want you to enjoy your time on the island, but at some time you may miss a
party, a ball game or a chance to go to the mainland with the gang because
you have to work.
Employees at Frosty’s clock in
and out on the businesses computerized cash register system. Other
employees are responsible for keeping track of their daily hours on a time
card. Time cards must have the full name of the employee printed at the
top and hours should be totaled. Handwritten times must be initialed by
management.
The work week starts on Sunday and ends Saturday. Time
cards are collected Sunday to be processed for the week’s pay checks. Want
to get paid on time? Make sure you have filled out your time card and
printed your full name on the top.
Our employees are paid time and
a half for all hours worked over 40 in each business during a pay period.
For example if an employee works 48 hours at The Carriage House and works
another eight hours at Frosty’s during the same pay period, he will be
paid 40 regular hours and eight overtime hours at The Carriage House and
eight regular hours at Frosty’s.
A Cleveland computer service
processes our paychecks. Dorm residents will receive their checks in the
their dorm mail box on Thursday mornings. Employees living in the Webster
House and the Triplex will receive their checks in their mail box, located
in the basement of the Triplex.
Managers will distribute checks to
those employees not living in any of these three housing areas.
All
checks are dated for the Thursday they are distributed and checks will not
be released before that date each week.
You are expected to arrive at
work clean and neat. That includes you and your clothing. Wrinkled or
soiled clothing will not fair well with your manager. The same goes for
you. Remember when you are getting ready for work that you are in the
front of the house and work directly with the public. Your appearance
reflects on our business.
We expect you to shower before work and
have clean hair that is combed. Everyone with hair that is shoulder length
or longer must wear their hair pulled back due to health regulations.
Piercings are limited to your ears at work.
Uniform specifications
differ between our businesses, however, the basic uniform consists of a
staff shirt, comfortable shorts and closed toe and heel shoes.
Employees will be issued staff shirts to
wear to work. The cost of these shirts is minimal and will be deducted
from your first few paychecks. When a work shirt becomes soiled, exchange
it for a new shirt at no cost. Most of your work day is spent in contact
with the public and we want your appearance to be admirable.
Staff
shirts should not be given to non-employees until the business has closed
for the season.
We expect our employees to wear nice shorts,
preferably khaki or navy, which are laundered and unwrinkled. We prefer
“bermuda length,” or shorts with at least a seven-inch inseam that button
and zip. Nothing else is acceptable unless your manager okays it.
A
good pair of athletic shoes is necessary since you will be on your feet a
lot at work. We suggest you bring two pair to the island since there are
no shoe stores here. Sandals and other open shoes are not
acceptable.
If you want to wear a hat, see your manager. We want
you to wear something that advertises our business or the
island.
We have housing
available for all our employees who need a place to live for the summer.
All new employees live in our dormitory, located downtown behind The
Carriage House. The dorm is located close to work and to about everything
else.
The dormitory has 35 double rooms and an apartment for a dorm
manager. All rooms have central air conditioning and heat. The two floors
are generally divided by gender and each floor has bathing, toilet,
laundry and telephone
facilities. The first floor has a lounge area with food and beverage
vending machines, a television and microwave.
There is a weekly fee
for housing and it is deducted directly from your paycheck each week. Rent
begins when you start to work full time. Employees coming to the island
just to work spring and fall weekends will not be charged rent.
Our
housing is kept in excellent condition. We do not require a room deposit,
but if you damage your room or leave it dirty at the end of the season, we
will deduct a reasonable sum for repairs and or cleaning from your last
paycheck. It is in your best interest to report any damage to your room to
the door manager as soon as it occurs. If someone else is responsible for
damages and you neglect to report it, you ultimately are responsible for
your room.
Broken screens, holes or stains on the walls, ceiling or
floor and all other damages that cannot be fixed with a fresh coat of
paint will be assessed.
We encourage you to purchase renter insurance
for the summer. Stoiber Enterprises, including Frosty’s, The Crescent
Tavern and Gift Cove will not be responsible for damage to employees’
belongings while living in our housing.
Be sure to look over the Dormitory Guidelines.
Dormitory Guidelines
1. The dormitory is
restricted to the residents who live there. No guests. That
includes any of our employees that do not live there. Non-residents who
enter the dormitory will be charged with trespassing. Parents are welcome
on moving in day and moving out day or by prior appointment with the
dormitory manager.
2. Quiet hours will be observed
between midnight (12 a.m.) and 7 a.m. Scheduled working hours can be as
early as 6:15 a.m. and as late as 2 a.m. Remember work is the priority and
we expect all our employees to observe quiet hours and respect others who
are trying to sleep.
3. Televisions, stereos and
other sound producing electronics should be confined to your room and
operated at a reasonable level. No outside speakers.
4.
Residents are solely responsible for keeping their room clean. The
dormitory manager will clean the hallways and restrooms
daily.
5. Your friends are not permitted to camp on
dormitory property nor park in the dormitory parking lot. Campers will be
charged with trespassing and vehicles will be towed at the owner’s
expense.
6. Anyone caught using or possessing illegal
drugs anywhere on our property will be turned over to law enforcement,
terminated from employment and evicted from the dormitory.
7.
Residents are prohibited from removing the batteries from the
building’s smoke detectors. Smokers are cautioned to take great care in
disposing of matches and cigarette butts. Hot plates and electric heaters
are not allowed. Residents may have a dormitory size refrigerator and a
gas grill is provided for outdoor cooking.
8. Safe guard your
dormitory keys. Each resident will receive one key to their room
and a metal dog tag that opens the front door. Each key is individually
coded and that code is assigned to an individual resident. If you allow
someone else to use your keys, you are at the mercy of the dormitory
manager.
9. No pets in any of our housing --
including the Webster House, Triplex and Dog House. No
exceptions.
10. No one -- including those residents
21 and older -- are allowed to possess alcoholic beverages within
the dormitory, including his or her room. All alcohol will be confiscated
by the dorm manager and a fine will be assessed.
11. All
residents will be photographed by the dorm manager for easy
identification.
12. Fire doors will remain closed at
all times.
13. The dormitory manager has the
authority to evict any resident from the dormitory at any
time.
14. The dormitory manager is on duty from 7
a.m. to midnight (12 a.m.) daily. A fee will be changed for assistance
requested when the dormitory manager is off duty, including taking care of
disturbances.
15. All fines assessed by the dorm
manager will be automatically deducted from your paycheck. The dorm
manager will notify you and your manager of the offenses and subsequent
fine in writing.
16. Surveillance cameras will
monitor the dormitory. Anyone who attempts to cover, block, destroy or in
any way impede the ability of the cameras to monitor the facility will be
evicted from the dormitory.
The dormitory is located within
walking distance of the grocery, post office and every downtown restaurant
and shop and a vehicle is unnecessary. For those employees who still bring
a vehicle to the island they are permitted to park only in the employee
parking area located behind the dorm.
No one is permitted to park
behind Frosty’s or the Crescent. These areas must be kept clear for
deliveries and maintenance. No one is permitted to park in the Candy Bar
parking lot. This area is for customers. The parking lot located
adjacent to the Webster House and the Triplex will
have assigned parking spaces for residents of these housing
areas.
No one is allowed to drive company vehicles for personal
use. Company vehicles are limited to company use assigned by management.
The island has plenty of taxi services and a bus to provide transportation
for you and your friends.
1. Food Policy: You may
eat snacks such as potato chips, candy and soft drinks at no charge while
working. Do not abuse this privilege or it will be discontinued. You may
not eat meals such as breakfast, sandwiches or salads while on duty. Eat
meals before coming to work or after your shift.
Employees receive
a 50 percent discount on food at all of our restaurants. This includes
Frosty’s breakfast and pizza and the Crescent and the Gazebo Grille. This
discount is for employees only and cannot be extended to others even if
our employee is “picking up the tab.”
You will be treated like any
other customer when you eat in our restaurants and that means waiting your
turn for a table and not making special requests or
substitutions. We will not place you ahead of customers
because you are going to be late to work.
The Crescent’s Wednesday
Night Prime Rib Buffet and Sunday Night Pasta Bar are very popular and we
ask that you make reservations in July and August.
2.
Smoking: Smokers will be allowed reasonable time for smoke breaks if
they feel the need to do while on duty. Smoking is prohibited in the
kitchen or food prep areas or anywhere the public may view you and may be
done only in areas designated by your manager. Ask management before
taking a smoke break and don’t expect to leave for a break when it is
busy. Abusing this privilege will eliminate it. Also expect your
non-smoking co-workers to want a break now and then.
3. Gift
Shop Discounts: All our employees receive a 20 percent discount off
the regular price of items in both the Carriage House and The Lone Willow.
Don’t expect this privilege on sale items or items that have already been
discounted. You may use this privilege to purchase items for yourself or
gifts for others. We caution you not to use this privilege for friends on
the island who wish to indirectly benefit from your discount
privileges.
4. Rehire: Employees eligible for rehire for the
summer of 2004 will be informed during their final season evaluation.
These employees will also receive a letter of invitation to return for the
following season prior to April 1, 2004.
1. Telephones: If you feel
you need to have the use of a telephone other than the pay phones located
on each floor of the dormitory, we suggest you purchase a mobile phone or
contact Verizon North and have a telephone activated in your dormitory
room. Both of these options are at your own expense. No one is to ever use
the business telephones for personal use. If you have an emergency, see
your manager. Be sure to notify your parents, grandma, your significant
other and all your friends that if you get calls at work, you may lose
your job. You may give mom and grandma the Frosty’s office number,
419-285-4741, for dire emergencies.
2. Mail: Dormitory
residents have individual mail boxes, located in the lobby of the dorm.
The dorm manager will retrieve the mail from the post office and
distribute it in the employee mail boxes Monday through Saturday. Tell
your pen pals to address your mail to:
Your Name
c/o Stoiber Dorm
P.O. Box 158
Put-in-Bay, OH 43456
United Parcel Service (UPS) delivers parcels to the island, but
does not deliver door to door. UPS requires you have a street address.
When you order something and have it delivered by UPS, FedEx or RPS, make
sure you give them this shipping address or you may never get
it:
Your Name
c/o Stoiber Dorm
240
Delaware Avenue
Put-in-Bay, OH 43456
3. Shopping: Shopping on the island is limited basically to
resort clothing, food and candy, gift items, island souvenirs and
groceries. There is no mall, no movie house and no McDonald’s here. If
you’re looking for the three Ms, take prescription medication or need new
shoes or underwear you’re better bring it with you or expect to travel to
the mainland to get it. See your manager if you need help getting
something from the mainland.
4. Packing: When deciding what
to pack for your summer on the island, live by the thought that less can
be better. You need at least two pair of good athletic shoes for work and
enough shorts, socks and underwear to last between laundry days. Be sure
to check with your manager before purchasing shorts or other work attire.
You should also bring a couple pair of long pants or jeans, a jacket and
maybe a sweater or a couple of sweatshirts. Fill in with some social
attire, but remember you’re probably live in your “favorite clothes,” so
don’t pack everything. Don’t forget your swimsuit and your alarm
clock.
5. Illness: If you are ill or have a minor injury,
the island maintains a full time paramedic located near downtown.
Employees have also visited a walk-in clinic on the mainland. You must
call the clinic before leaving the island to make sure they are open and
can see you. Make sure you have your health insurance card. All job
related injuries will be covered by Worker’s Compensation.
After Work
All off duty employees will be
treated like customers. No one should use the back entrances to enter or
exit the businesses unless you need access to the Frosty corporate office
or are dropping off a cash box. Employees are not allowed behind the bars,
in the kitchens, behind the pizza counter or in the Gazebo Grille when off
duty.
We maintain a strict policy regarding underage employees
drinking alcoholic 
beverages at either Frosty’s or The Crescent. This includes “just
taking a sip.” Underage employees caught drinking alcohol in any of our
bars will be terminated immediately. The bartender who served the drinks
will also be terminated. No exceptions.
It is the bartender’s
responsibility to make sure every person he or she serves is of legal
drinking age. It is the customer’s responsibility to provide proof of age.
If you rely on someone else’s word, you may find yourself looking for
employment elsewhere. That includes accepting a fake ID, or ID belonging
to an individual other than the person being served. This is an island of
rumors and there are few secrets about who has and is using fake
identification.
We will never sell beer by the case or keg or
alcohol of any kind by the bottle to employees for personal
consumption.
Drug Testing
We have discovered over the years
that random drug testing has produced a more productive employee base. On
three occasions during the summer 10 percent of the employees at each of
our businesses will be randomly selected and sent for a stand drug screen.
Employees testing positive for any illegal substance will be sent to
counseling at the employer’s expense.
Anyone testing positive will
be re-tested during the next testing period. A second positive test will
result in termination.
Our employees who drive company vehicles as
part of their daily jobs will be tested at each session. No one testing
positive will be permitted to drive our vehicles until they are
re-tested.
Frosty Bar: Frosty’s is a tavern and pizza restaurant. Both are self-serve
operations where customers go to the bar or pizza counter to place their
order and pick up their food and beverages. Frosty’s also operates a full
service breakfast every morning. The available positions are:
1.
Eight (8) Bartenders. Must be at least 21.
2. 12
Pizza/Breakfast Bus Staff. Should be at least 18 years
old.
3. Four (4) Breakfast Wait Staff. Should be at least 19
years old and have previous food service experience.
4. Two (2)
Breakfast Cooks. Should be at least 18 years old.
5. Two (2)
Maintenance Workers. Should be at least 18 years old with a valid
driver’s license.
The Crescent Tavern: The Crescent consists of a full service restaurant, tavern and outdoor patio that includes the Gazebo Grille and Gazebo Bar. The Gazebo Grille is a self-serve barbecue restaurant. The tavern room is sometimes used for tour groups during the lunch hour and the Crescent also does catering. Visit the Crescent Tavern website for available positions.
Gift Cove: Gift Cove consists of two retail stores, The Carriage House and The
Lone Willow. Employees of Gift Cove also maintain the carousel located
adjacent to the Carriage House. The Carriage House is the largest and
busiest of the two retail stores and specializes in souvenirs, imprinted
sports wear and assorted gifts. The Lone Willow leans more toward
collectables and house wares. Positions available include:
1. 12
Retail Clerks. Must be at least 18 with an interest in retail and
marketing.
2. Two (2) Maintenance Workers. Must be at least
18 and possess a valid driver’s license.
You will be hired by one manager
for a specific job at one of the above businesses. You may be interviewed
by more than one manager and after being hired you may be asked to perform
other assignments during slow periods or when we deem you are needed in
another capacity. You may work another assignment a few hours or a few
days.
We reserve the right to reassign
employees to other positions based on our need and their abilities. With
reassignment there may also be a change in wages as well as the addition
or deletion of completion pay. Do not hesitate to ask your manager about
these changes.
June or George Stoiber or their agent retain the
right to terminate employment, with or without cause and with or without
notice.
Changes
Management may at any time make additions and changes to this handbook. Notice of any additions or changes will be in writing and will be included with paychecks during the course of the season.